FAQs

FAQs

Is this store for real or just a sample?

It’s real! All of these products are ready for you to buy and love.


How do I know what size to order?

All of our apparel fits pretty slim and is not pre-shrunk. So if you like a looser fit or love to use hot water and a dryer to clean your clothes, order a size up.


How should I care for my apparel?

The best way to care for your apparel is to turn items inside out and machine or hand wash them in cold water. Because all of the apparel is made with some cotton, items may shrink a little after being washed and dried. To minimize shrinkage, dry on low or hang dry.


When will my order ship?

We ship orders once a week, on Wednesdays. If you need something shipped more quickly, just get in touch and we'll see what we can do.


What shipping method do you use?

Packages are sent standard first-class mail (USPS), and should arrive within 5–7 business days depending on where the package is going.


Can I track my package?

We don't offer tracking for smaller items (patches and pins), but we do for shirts, sweatshirts, and bigger items. If you have a question about the status of your package, just shoot us an email and we'll let you know.


How much does shipping cost?

Depends. We’ll keep our prices fair and try to stay flexible as shipping costs rise and fall.


Do you ship outside of the US?

Yup! Prices get a little higher the further away you get, but we’ll definitely work to get you the goods no matter where you live.


What forms of payment do you accept?

We gladly accept all major credit cards, such as Visa, MasterCard, American Express, and Discover. We also take PayPal payments.


What’s your return policy?

We want you to be 100% happy with your order. If for some reason you aren’t, print yourself a return slip, fill it out, and send it back with your unused, unworn, and unwashed items for a refund or exchange. Postage for items sent back is paid by you. Refunds on original order amounts typically take up to 14 days to process through PayPal. If you want an exchange, be sure to include that filled-out return slip. Once your item is received and processed, we’ll get the replacement item out (postage paid by us) with an email confirmation as soon as possible.


Can I get this theme on Big Cartel?

You got it! This shop uses the Trace theme, which is available in your Big Cartel shop admin. Get more info on this theme in the Trace demo store.